|
ProActivity's Technical Support team will guide you in implementing the ProActivity solution. By applying our core expertise in all phases of implementation, we enable our customers to achieve the maximum value out of ProActivity in the shortest time possible. Our involvement may vary from project to project and from customer to customer depending on the specific project requirements.
Let us provide you the tools and techniques for using ProActivity quickly. ProStart is a training and consulting offer from ProActivity designed to get you up and running on the ProActivity Platform in just 5 days. Designed to work in support of one of your projects, we provide a combination of training and consulting services to you and your project team and help them to get out of the box quickly utilizing the ProActivity solution.
The ProStart package includes a 2-day training course and 3 days of hands-on service devoted to individual (or group) projects where individuals map business processes with which they are familiar.
Click here for more information on the ProStart offering and deliverables.
ProValue is designed to deliver 4 weeks worth of Business Process Discovery and analysis in 1 week - a substantial jumpstart to your project, demonstrating 1st hand how ProActivity delivers a strong Return on Investment (ROI) while substantially adding to the quality and timeliness of your project objectives.
Designed as a "process blitz", we work directly with your team to discover, capture and validate project related business processes and assist you in multidimensional analysis specific to your project. ProValue is a great way to quickly pilot the ProActivity solution while receiving tangible project deliverables, saving hard labor dollars, and accelerating your project timetable.
Click here for more information on the ProValue offering and deliverables.
Do you have a need for ProActivity but don't have the resources available to complete Project work? Don't despair. Our Professional Services staff can help to quickly and reliably augment your staff and assist you in discovering your current-state business processes. Our resources are friendly, responsive, and extremely competent in ProActivity and have helped numerous organizations develop detailed maps of their Processes. We are more than happy to do the same for you! With this offering we will help you scope a Project, conduct Process discovery interviews, and produce specific Project deliverables.
Save time and money populating ProActivity with Process data! If you have pre-existing Process data you want to use in ProActivity, we will help to 1) assess the data, 2) prepare the data for upload, and 3) upload the data directly into ProActivity.
Unleash the knowledge held captive in static, two dimensional pictures! Many of our clients have collections of process information captured in graphical format - most notably, Visio. With this offering, there is no need to waste all the time and energy you have invested in documenting your Processes. We can assist you in assessing, preserving and leveraging this work to translate your existing process maps - in whatever format they exist - directly into ProActivity.
After your staff has been trained and your Project is underway, the Project Coaching offering ensures that your efforts are optimized. Working with one of our Professional Services staff either in person or remotely, we will help you periodically assess how your Project is progressing, assess resource requirements, and take corrective action if necessary. The primary focus of this offering is to support you in driving your initiative to completion in less time with high quality results.
We want to help you optimize your financial investment in ProActivity and with a few Projects under your belt, perhaps its time for a checkup! Implementation Assessment and Tuning is designed to help you understand how you are currently using ProActivity and determine if more effective approaches to your Project work can be exploited. In addition, there may be yet-to-be-explored ProActivity features and functions that may add tremendous value to your work in ProActivity.
Working with your Project teams, we assist you in the deployment and optimization of ProActivity so that you realize tangible benefits immediately. One of our knowledgeable Professional Services staff will transfer knowledge to you in the following areas:
- Technical Resource Configuration (software, hardware, network)
- Program Office Resources (Project Management, Engagement Coordination, Database Setup, Training, Delivery)
- Engagement Planning (questionnaires, responsibilities)
- Database Management (Access Rights, Version Control, Database Migration)
- Custom Metric Assessment and Definition
Many of our Clients have developed their own techniques and methodologies for capturing and analyzing Process information. In this offering we will merge core ProActivity expertise with your existing methodologies and standards. Our experienced Instructors will redesign our standard course material to fit the needs of your organization. This will allow you to maintain your approach to Process capture and design while reaping the benefits of the ProActivity platform.
|
